Refund policy

Refund Policy

Clients may request changes to Orders under the following conditions:

• changes or refunds can only be made where the Client has not yet accessed course materials or within 14 days of initial purchase and/or GoCardless monthly payment authorisation. This includes any online resources, downloads, or virtual platforms provided as part of the course;

• at ICEPs’ sole discretion, Clients may request to transfer to an alternative workshop for an administrative fee of £95. This request must be submitted in writing and is subject to availability and scheduling constraints;

• workshops cannot be amended within 12 weeks of the scheduled date. Cancellations or requests for amendments within this timeframe will be non-refundable;

• clients acknowledge that any changes to Orders may be subject to additional charges if the new workshop or course involves a higher fee. Clients will be notified of such charges prior to confirmation of the requested changes; or

• ICEPs reserves the right to decline requests for changes that may disrupt the delivery of Services or violate any contractual obligations.

By purchasing a course via our website or authorising GoCardless monthly payments prior to manual course enrolment, you agree to our terms and conditions and those outlined in this policy.